Fixed-term Customer Service Advisor - Wānaka (QLDC)

Lakes District Council is at the very heart of a dynamic community. Our services are essential to the people in our region and include infrastructure development, community recreational facilities and planning, building and other regulatory services.

We’re proud to be QLDC, and in response to the growth the district has experienced over recent years, QLDC has itself experienced substantial growth. We genuinely believe in developing our people and providing them with all the tools and opportunities needed to succeed.

About the role:
As a Customer Service Advisor you will be responsible for providing timely and effective services to the QLDC ratepayers and other stakeholders.

Responsibilities of the role:

• Establishing ongoing dialogues with internal customers, ensuring delivery satisfaction.
• Ensuring enquiry resolution at the first point of contact whenever possible.
• Inputting into our Request for Service (RFS) system complaints from the public relating to our infrastructure faults for our contractors to manage.
• Dealing with public and internal staff via counter, email and phone.
• Responding to correspondence and forwarding to the appropriate contractors.

What you'll bring:
Our ideal candidate will have proven experience in customer service and/or an administration role previously. You will be highly organised with an excellent eye for detail.

To best succeed in this role, you’ll have:

• A relevant tertiary qualification is highly desirable.
• Proven ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Experience in effectively managing supplier contracts.

To apply, please follow the link and apply online with your CV and Cover Letter. Please direct any questions to Suz McColl, Customer Services Manager, on [email protected].

Applications close: Tuesday, 23rd September 2025.

Please note we will review and process applications as they come through; we encourage your early application.